Privacy Policies
Privacy Policy
Our custom cakes business is committed to respecting and protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.
Information Collection:
We may collect personal information such as your name, contact details, and event details when you place an order or communicate with us. We will only collect the information necessary to fulfill your order and provide you with the best possible service.
Use of Information
The personal information we collect will be used to process your orders, communicate with you about your order status, and provide customer support. We may also use your information to send you promotional offers, updates, and newsletters if you have opted to receive such communications.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted vendors or service providers who assist us in operating our business, as long as they agree to keep your information confidential.
Data Security
We take reasonable measures to protect the security and integrity of your personal information. However, please note that no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.
Terms & Conditions
The following Terms and Conditions govern your use of our custom cakes services:
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Order Placement
When placing an order, you agree to provide accurate and complete information regarding your event details, design preferences, and delivery or pickup instructions. We reserve the right to refuse any order at our discretion.
Pricing and Payment
Prices for our custom cakes will be provided upon inquiry and are subject to change. Full payment is required at the time of ordering, and we accept various payment methods. All payments are non-refundable once the order has been confirmed.
Changes and Cancellations
Any changes or cancellations to an order must be communicated to us as soon as possible. While we will do our best to accommodate changes, they are subject to our availability and may incur additional charges.
Delivery and Pickup
We offer delivery services to your event or right to your front door. Delivery is an additional fee that is not included in the price of your order. Please be mindful to be present during your scheduled delivery time or additional fees may occur. When placing your order, please be sure to set a delivery time and we will confirm that time with you. No delivery time is set until we confirm it. If any changes in delivery time should be made, please contact us as soon as possible.
We are not obligated to wait on your arrival if no one is present to receive your order. There will be a 15 minute grace period for someone’s arrival to pick up the cake. If no one is present within that grace period we will return the cake back to our location and it will have to be picked up at our discretion.
Alternatively, you may choose to pick up your cake from our location at a designated time. The customer is responsible for ensuring that someone is available to receive the cake at the specified delivery or pickup time.
Cake Design and Edible Decorations
While every effort is made to replicate the design and colors provided or discussed, slight variations may occur due to the handcrafted nature of our cakes. We are not responsible for any changes in appearance due to factors beyond our control, such as environmental conditions or transportation.
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By using our custom cakes services, you agree to comply with these Privacy Policy and Terms and Conditions. These policies may be updated from time to time, and any changes will be posted on our website.